Company: The Emirates Group
Location: Dubai, United Arab Emirates
Rating: ★★★★☆ (4.1 out of 5 stars)
About The Emirates Group
At Emirates Group, we connect people and cultures through our global hub in Dubai. Recognized as one of the most admired brands worldwide, we are driven by innovation, excellence, and a commitment to customer satisfaction. Join our dynamic, multicultural team and help deliver world-class services that keep our operations running smoothly and our employees healthy.
Position: Senior Administration Assistant – Medical Services
We are looking for a proactive and detail-oriented Senior Administration Assistant to support our Aviation Medicine department. This role is pivotal in ensuring the smooth daily functioning of both the medical and dental reception areas and telephone services. The ideal candidate will assist the Clinic Administration Officer, manage workflow processes, and help drive continuous improvement initiatives.
Key Responsibilities
- Medical Licensing Coordination: Maintain and organize all documentation related to Aviation Medical Licensing in coordination with physicians.
- Process Oversight: Monitor workload and operational issues in designated areas, recommending and assisting in implementing process improvements.
- E-Workflow Monitoring: Initiate and track specialized MEDIF workflows while coordinating with internal stakeholders until issues are resolved.
- Telephone Operations: Ensure optimal functioning of the telephone room using computerized tracking systems, resolving issues promptly and escalating as necessary.
- Reception Management: Oversee the clinic’s front desk operations, ensure seamless appointment scheduling, and resolve front-line issues efficiently.
- Facility Upkeep: Ensure the cleanliness of public areas in Medical Services and liaise with maintenance as needed.
- Resource Coordination: Manage bookings for conference rooms, library, and clinic equipment to ensure effective usage.
- Team Support: Assist in compiling training material, reallocate clerical resources as needed, and generate rosters to maintain operational coverage.
Qualifications & Requirements
- Minimum 3 years of administration experience
- Completion of 10 years of schooling or equivalent
- Fluent in English – both written and spoken
- Proficient in Microsoft Office tools (Word, Excel, PowerPoint)
- Skilled in using business telephone systems
- Medical/Dental environment experience is advantageous
- Customer service experience is a plus
Salary & Benefits
- Tax-free competitive salary
- Generous travel benefits, including discounted flights and hotel stays
- Excellent leave and healthcare package
- Transport benefits, life insurance, and more
How to Apply
To apply for this position, you must create an Indeed account before proceeding to the Emirates Group career site.
Take the next step in your career with The Emirates Group—where your work helps people around the world Fly Better.
